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Upcoming ACE Classes:

Tuesday, Aug. 6, 2024
9 a.m. to noon
New Mexico Museum of Natural History & Science
1801 Mountain Rd. NW, 87104

Albuquerque Community Excellence (ACE) Training Program logo

Cost is $25 per student for Visit Albuquerque partners; non-partners are $40

  • Registration begins 30 minutes before the class begins
  • Class begins promptly at scheduled start time
  • A continental breakfast will be provided with water and coffee for morning classes
  • A light snack and water will be provided for afternoon classes
  • Masks are optional

There are a limited number of seats, so register soon and save your spot.

If you would like to register or host an ACE class contact Trish Hathoot at or 505-908-8178.

About ACE - Albuquerque Community Experience Professionals

Educates front-line employees on: 

  • Things to do and see in and around Albuquerque
  • Do’s and don’ts in customer service
  • How to handle unsatisfied customers

This is accomplished through a three-hour training class that’s informative, but interactive. At the end of each class, graduates will be equipped with tools necessary to provide the best possible service to your guests. 

Each graduate will receive a certificate and commemorative lapel pin to recognize their completion of the program. They will also receive an experience pass to visit various Albuquerque attractions for FREE!

Once you have registered, there are NO REFUNDS for no shows. You can however, send the same student, or a new student in their place to a future class. 

New-Tailored ACE Classes

We also now offer tailored ACE classes for those businesses who would like their employees to get additional training. These classes are closed to the public and are specialized just for you. We work with you to get a sense of your culture and your goals and current customer service policies. Then we incorporate that in our training principals, while also going over things to do and see in Albuquerque. 

This class is $300 for 20 students. If you would like to send more, please let us know.


“It was such a wonderful training and it taught this Texan quite a bit of fabulous Albuquerque information! I feel like I can have an intelligent conversation with someone regarding all the exciting things to do in Albuquerque.” 

“It gave me a great glimpse into ABQ and great things to do in the city.” 

ACE graduates pose at Poulin Marketplace

ACE has graduated over 1,000 students!