Wednesday, July 24, 2019
The Albuquerque Museum
2000 Mountain Rd. N.W.
Registration - 12:30 pm
Class begins promptly at 1:00 pm and ends at 4:15 pm
Attendees may visit the galleries in the Albuquerque Museum before or after the class. Click here for more information about the current exhibits. The museum closes at 5:00 pm.
Thursday, August 22, 2019
National Hispanic Cultural Center
Educational Building: Room 122/124
Registration - 8:30 am
Class begins promptly at 9:00 am and ends at 12:30 pm
Drinks and snacks will be served. Attendees will be able to tour the NHCC after the class.
Thursday, September 17, 2019
DoubleTree by Hilton Hotel Albuquerque
201 Marquette Ave. N.W.
Coral III Ballroom
Registration - 8:30 am
Class begins promptly at 9:00 am and ends at 12:30 pm
Continental Breakfast with water and coffee will be served.
Wednesday, October 23, 2019
Comfort Inn & Suites Downtown
411 McKnight Ave. N.W.
Registration - 8:30 am
Class begins promptly at 9:00 am and ends at 12:30 pm
Continental Breakfast with water and coffee will be served.
The cost is $25.00 per student – pre-registration and payment are required. To register, or if you have questions, please contact Trish Hathoot at TKHTrainingABQ@gmail.com or 505-908-8178.
If you are an attraction partner, and would like to host an ACE class, please contact Trish.
About A.C.E. - Albuquerque Concierge Excellence
Click here to view a video about ACE.
Educates front-line employees on:
- Things to do and see in and around Albuquerque
- Do’s and don’ts in customer service
- How to handle unsatisfied customers
This is accomplished through a three-hour training class that’s informative, but interactive. At the end of each class, graduates will be equipped with tools necessary to provide the best possible service to your guests.
Each graduate will also receive an experience pass to visit various Albuquerque attractions for FREE! View the list of attractions.
Once you have registered, there are NO REFUNDS for no shows. You can however, send the same student, or a new student in their place to a future class.
New-Tailored A.C.E. Classes!
We also now offer tailored A.C.E. classes for those businesses who would like their employees to get additional training. These classes are closed to the public and are specialized just for you. We work with you to get a sense of your culture and your goals and current customer service policies. Then we incorporate that in our training principals, while also going over things to do and see in Albuquerque.
This class is $300 for 20 students. If you would like to send more, please let us know.
