ACE: ALBUQUERQUE CONCIERGE EXCELLENCE

Upcoming A.C.E. Classes:


Thursday, November 21, 2019
National Museum of Nuclear Science & History
601 Eubank Blvd. N.E.
Registration - 8:30 am
Class begins promptly at 9:00 am and ends at 12:30 pm
Continental breakfast with water and coffee will be served.  Attendees are welcome to tour the facility after the class.

Tuesday, December 17, 2019
Los Poblanos Historic Inn & Organic Farm
4803 Rio Grande Blvd. N.W.
Los Ranchos de Albuquerque, NM
Registration - 8:30 am
Class begins promptly at 9:00 am and ends at 12:30 pm
A continental Breakfast will be provided with water and coffee.  A short tour of the facility will be offered for those in attendance after the class.

Thursday, January 23, 2020
Anderson Abruzzo Albuquerque International Balloon Museum
9201 Balloon Museum Dr. N.E.
Registration - 8:30 am
Class begins promptly at 9:00 am and ends at 12:30 pm
A continental breakfast will be provided with water and coffee.  Attendees are welcome to tour the museum after the class.

The cost is $25.00 per student – pre-registration and payment are required.  To register, or if you have questions, please contact Trish Hathoot at TKHTrainingABQ@gmail.com or 505-908-8178.

If you are an attraction partner, and would like to host an ACE class, please contact Trish.

About A.C.E. - Albuquerque Concierge Excellence

Click here to view a video about ACE.

Educates front-line employees on: 

  • Things to do and see in and around Albuquerque
  • Do’s and don’ts in customer service
  • How to handle unsatisfied customers

This is accomplished through a three-hour training class that’s informative, but interactive. At the end of each class, graduates will be equipped with tools necessary to provide the best possible service to your guests. 
Each graduate will also receive an experience pass to visit various Albuquerque attractions for FREE! View the list of attractions

Once you have registered, there are NO REFUNDS for no shows. You can however, send the same student, or a new student in their place to a future class. 
 

New-Tailored A.C.E. Classes!

We also now offer tailored A.C.E. classes for those businesses who would like their employees to get additional training. These classes are closed to the public and are specialized just for you. We work with you to get a sense of your culture and your goals and current customer service policies. Then we incorporate that in our training principals, while also going over things to do and see in Albuquerque. 

This class is $300 for 20 students. If you would like to send more, please let us know.

Testimonials

“It was such a wonderful training and it taught this Texan quite a bit of fabulous Albuquerque information! I feel like I can have an intelligent conversation with someone regarding all the exciting things to do in Albuquerque.” 

“It gave me a great glimpse into ABQ and great things to do in the city.” 
 

ACE has graduated over 1,000 students!