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ACE: Albuquerque Concierge Excellence

 

Upcoming A.C.E. Classes:

TBD  

If you are an attraction partner, and would like to host an ACE class, please contact 222-4338 or turpin@visitabq.org.


The cost is $25.00 per person – pre-registration and payment are required.

To register or if you have any questions, contact 222-4338 or
partnerevents@visitabq.org.


About A.C.E.- Albuquerque Concierge Excellence

Educates front-line employees on:

  • Things to do and see in and around Albuquerque
  • Do’s and don’ts in customer service
  • How to handle unsatisfied customers


This is accomplished through a 3 hour training class that’s informative, but interactive. At the end of each class, graduates will be equipped with tools necessary to provide the best possible service to your guests.

Each graduate will also receive an experience pass to visit various Albuquerque attractions for FREE! View the list of attractions

Once you have reserved a spot, there are NO REFUNDS for no shows. You can however, send the same student, or a new student in their place to a following class. 

New-Tailored A.C.E. Classes!

We also now offer tailored A.C.E. classes for those businesses who would like their employees to get additional training. These classes are closed to the public and are specialized just for you. We work with you to get a sense of your culture and your goals and current customer service policies. Then we incorporate that in our training principals, while also going over things to do and see in Albuquerque. 

This class is $300 for 20 students. If you would like to send more, please let us know.


Testimonials

“Well Done!! I liked how the trainers got the people involved, told and showed great examples, and both worked well off of each other. Keep up the great work.” – John Garcia, Director, Economic Development Department, City of Albuquerque

“It was such a wonderful training and it taught this Texan quite a bit of fabulous Albuquerque information! I feel like I can have an intelligent conversation with someone regarding all the exciting things to do in Albuquerque.”

“It gave me a great glimpse into ABQ and great things to do in the city.”

ACE has graduated nearly 700 students!