The Albuquerque Convention & Visitors Bureau announces staff promotion
ALBUQUERQUE, NM – The Albuquerque Convention & Visitors Bureau congratulates Jay Estes who has been promoted from Development Assistant to Development Marketing Coordinator. Jay will continue to assist with partner relations and will now be responsible for developing partner programs with an emphasis on creating new opportunities online and in marketing. In addition, he will be in charge of reinstituting the Albuquerque CustomerService Excellence (ACE) Program. This quarterly training program targets frontline employees in the hospitality industry and teaches them how to deliver outstanding customer service to visitors. Jay received his B.S. degree in business with a concentration in travel and tourism from the University of New Mexico.